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Refund Policy

Vivazen was made to ensure your satisfaction. Your acceptance of the complete terms of purchase is provided at checkout. If you are not satisfied with your purchase, simply return the unused portion of the product. If we receive a returned product within 60 days, we will issue a full refund or exchange. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

DAMAGE DUE TO FREIGHT OR SHIPPING
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours. Please contact us or complete the form below and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

FREE SHIPPING FOR REFUNDS

When your refund is approved, we will email a prepaid shipping label for you to send your unused product back to our warehouse. There will be no cost to you to process your refund.

REFUND REQUEST FORM

Complete the form below to request your refund. Once approved our customer care team will email a pre-paid shipping label to you. 

CUSTOMER SERVICE

Phone: 866-848-2936
Email: hello@vivazen.com